Hookninjas Terms and Conditions
(Term1 to 24 are standard Terms)
Reliable and Industry Standard Terms
1.Contract: The client’s approval for work to commence shall be deemed a contractual agreement between the client and Hookninjas.com through either an Email, Whatsapp messages confirming back the quote (with the quote document attached) and payment of an advanced payment by the client.
Every registered expert with Hookninjas.com shall pay a commission of 30%, 20% and 10% of the contract sum for service charge on digital services, more professional services and professional services respectively depending on the project type. Every expert will be notified of the expected commission to pay Hookninjas.com during registration.
Hookninjas.com registered experts shall mind their businesses at a construction or maintenance site. They shall focus on the architectural project specifications of the client and the Hookninjas.com project manager assigned to monitor the project. Hookninjas Experts shall not discuss terms of agreement such as commission, mode of payment between Hookninjas.com and experts,etc. Any Hookninjas.com Expert that violate any contractual terms and condition will pay the sum of Two hundred thousand naira(N200,000.00) only to Hookninjas.com.
Client shall not connive with Hookninjas expert to snatch such expert from Hookninjas.com platform. Any client found guilty of such conspiracy will pay Hookninjas.com the sum of Five hundred thousand naira(N500,000.00) only. Hookninjas.com will blacklist the account and stop providing services for any client who abuse the fundamental right of any of our team or management. Such client will pay at least the sum of N1,000,000.00 depending on the level of abuse.
2.1 Year Free Technical Support:Hookninjas.com provides 1 year free technical support for following kind of issues:
a.Server side scripting/programming errors/bugs
b.Logical Bugs/Calculation related errors/bugs
c.Connection errors/API Integration Errors
Above support is not available if the errors/bugs arise due to any external entity. Examples:
a.Server or software or application or extension downgrades or upgrades
b.Edits done in the code/scripts delivered by any external entity/person/professional
c.Operating System or Browser Version Downgrades/Upgrades
d.Any other factor which is not directly related to any deficiency at the end of Hookninjas project delivery.
3.Photography and graphics:Hookninjas.com may use stock photographs and images while creating the website. Images and graphics purchased from stock libraries are not generally included in the quote and will be invoiced
separately. Hookninjas will keep the client updated about
the stock images being used and the cost involved before raising the invoice.
4.Browser compatibility:Hookninjas.com makes every effort to design pages that work flawlessly on most popular current browsers i.e. IE11 and latest version of FireFox/Chrome released on the date of project agreement. We however cannot be held responsible for pages that do not display acceptably in new versions of browsers released after pages have been designed. IE10 and older IE versions are outdated browsers and hence we don’t design with them in mind. We recommend using latest version of Chrome or Firefox instead of older versions of Microsoft Internet Explorer.
5.Search Engine Submission:Following services are not part of the project unless agreed otherwise in writing:
a.Submission of websites on different search engines.
b.Securing good ranking of your website on different search engines.
c.Search Engine Optimization –On Page/Off Page.
6.Site maintenance:Unless otherwise agreed in writing, following services will be separately billed after the website has been made live:
b.Website and Mobile Application training
c.Refinements and logical tweaks to the website, which were not planned/approved by client earlier.
d.Content presentation and design updates that were not planned/approved by client
7.Content: After Hookninjas has delivered the website to client, client is solely responsible for the content/information/images posted on his website. If there is any error or omission by Hookninjas team while uploading/posting the content/information/images on client’s website, Hookninjas will correct it if reported to Hookninjas representatives.
8.Material: All material supplied by the client shall remain client’s property. Hookninjas rightfully believes that this material belongs to the client and that it does not breach any copyright laws. Under no circumstances shall Hookninjas be held responsible for any claims, damages, and loss of profit or reputation caused to client due to the use of material provided by the client.
9.Domain names booked by Hookninjas on behalf of client: Hookninjas provides domain name consultancy if required. Domain names registered by Hookninjas on the client’s behalf are property of Hookninjas until client has paid for the domain booked and any fee involved. Hookninjas.com agrees to transfer such domains to the client or his/her agent when asked to do so provided that all accounts have been settled.
Note: Domains booked and owned by client are not subject to this term. This term applies only to those domains that are booked by Hookninjas upon the request of client.
10.Travel Time and Expenses: Travelling time to and from the client premises is not generally included in our estimate. If a visit/travel is required for meeting, the client will bear all the expenses or as agreed by both the parties.
11.3rd Party Add-ons/services/applications: All third party costs arising from the registration of a domain name/purchase of third party utilities/services shall be met by the Client and are payable to Hookninjas.com before a formal application for registration is made. Examples of 3rd party fees are as under:
ii.Server Space Hosting Fees
v.3rd Party APIs, if any, required by ‘Client’ to be integrated with the work ordered.
vi.3rd Party Plugins/Scripts/Applications/Software/Widgets/Services, if any, require
d by Client’ to be integrated with the work ordered.
vii.Payment Gateways Signup and Recurring Fees
12.Examples of work:Unless negotiated otherwise, Hookninjas.com retains the right to list/display the client name and logo with or without work performed (Design/Development/Online Promotion) for the Client in its respective portfolios and
promotion materials. This over-rides all previous agreements and Non-disclosure agreements(NDAs) signed.
13.Quotations: The price quoted to the client is for the work agreed in the proposal document only. Should the client decide that changes are required after the project work has been initiated, then Hookninjas will provide a separate quote for the additional work and may need to review the timescale for completing the project. Cost estimates and prices quoted are valid for maximum one month unless otherwise agreed.
14.Mode of Payment:
a.Clients Based Outside Nigeria: International Wire Transfers and Credit Card payment.
b.Clients Based in Nigeria: NEFT, RTGS, Credit Card and Mobile App Payment or Physical Cheque issued or mailed to our office address.
c.Clients are expected to pay an advanced payment of 70% of the contract sum before the commencement of digital projects and 30% of the contract sum after completion of 80% project milestone.
d.Clients are expected to pay an advanced payment of 50% of the contract sum before the commencement of non-digital projects, 30% interim payment of the contract sum after completion of 70% project milestone and 20% final payment of contract sum after completion of 90% project milestone.
e.An "unpaid invoice" shall be issued to the client physically or via email/Whatsapp platform if a contract is agreed.
f.A "paid invoice" shall be issued to the client physically or via email/Whatsapp platform on the receipt of any payment.
g.A "refunded invoice" shall be issued to the client physically or via email/Whatsapp platform if a contract has not commenced and Hookninjas cannot continue the project due to price fluctuation.
h.A "payment pending invoice" shall be issued to the client physically or via email/Whatsapp platform if a client request for financial assistant after payment and such financial assistance was rendered.
i.Mode of payments may vary from time to time depending on existing relationship between Hookninjas management and client.
j.Payment of the advance payment indicates that the client accepts the Quotes and these terms and conditions, and approves to commence the work.
k.Price of services are agreed between the ‘Client’ and Hookninjas based on the milestones.
l.Payment shall be due within 14 days of the invoice date unless specifically mentioned in the Invoice.
m.Full publication of the website/technical work will only take place after full payment has been received in our bank account unless otherwise agreed in writing.
n.Any material previously published or installed may be removed if payment is not received. When this occurs, a minimum charge of #100,000.00 will be charged to have the site restored.
o.Accounts that have not been settled within 14 days of the date shown on the invoice will incur a late payment 5% charge of the Invoiced Amount (whichever is higher), for each week delayed.
q.In case of delay in payments beyond the due date, Hookninjas reserves the right to stop the work being commenced and ‘Client’ agrees to exempt Hookninjas from meeting the timelines agreed.
15.Cancellation: Client cannot cancel a project once an advanced payment has been made.
i.In case the project is cancelled by Client, the payments made for the project cannot be
refunded to the client.
ii.Hookninjas cannot cancel a project once an advanced payment has been paid.
17.Delayed Response From Client Side: Unreasonable delays from client side
in providing the required feedback/information/data to finish the project shall exempt Hookninjas from meeting the timelines mentioned in the quote. In case client does not provide required details/data/information for more than 15 working days, client authorizes Hookninjas to forfeit the payments made towards this project.
18.Time Estimates: Client agrees that stipulated timelines cannot be met if the project scope is changed by client once the project scope document is finalized. Client agrees not to change the requirements without extending the original agreed timelines by minimum 1 week against each change request.
19.Copyright/Ownership Rights:Hookninjas.com will retain the copyright of any material, including design, artwork and the source code, created for the client by Hookninjas.com. Hookninjas.com reserves the right to retain the copyright on all material created by Hookninjas.com unless otherwise agreed between the two parties in writing. As per the agreed terms client owns rights on following items:
a.Logo/Graphics/Pictures/Images supplied by client –Yes
b.Website Interface/PSD/Creatives/Designs –Yes, if client has ordered custom design with Exclusive Rights.
c.Programming Files/Source Code –Yes, if the Client has ordered the project with Exclusive Rights. Client does not own the copyright/Intellectual property rights for projects being done on Single Domain License basis.
d.If the project is being done on Single Domain License basis, Client owns the rights to use the system only on designated domains and Client should take reasonable care of the system files to restrict un-authorized access of the system scripts/source code delivered.
20.Ownership of Code and Intellectual Property Rights: Unless otherwise agreed, Hookninjas is the owner of the source code and the intellectual property rights and reserves the right to reuse the code for other projects.(Terms 22nd to 25th are only applicable in case of Single Domain Non Exclusive License)
(Terms 22nd to 25th are only applicable in case of Single Domain Non Exclusive License)
21.Single Domain License: Unless otherwise agreed, client agrees to setup the scripts delivered only on one domain, one sub-domain (wip.yourdomain.com) and localhost. However if client wish to run same website on different domain/sub-domain, then client has to purchase separate license for each domain/sub-domain.
No license would be required for Add-on Domains that will point to the main domain where this system will be implemented. All add-on domains will be forwarded to the main domain from the hosting server and no additional license would be required for these domains. For every new domain or sub-domain, client has to buy a separate license.
22.License Validity Period:License comes without expiry date as long as it is for single domain. (Only for Hookninjas Products)
23.No recurring costs of license: There is no renewal/recurring license fee. However, if client wishes to run same website on different domain or sub domain, then client has to purchase separate license for each domain or sub domain.
24.Use of encrypted files: Unless otherwise agreed, Hookninjas can use own framework (code library in encrypted format) for web applications development for making source code of our intellectual property/scripts secure from other programmers; faster turnaround time; and bug free application development. Client will be provided with detailed documentation for using framework (code library functions). With the help of documentation provided, other programmers can modify the website functionality. Hookninjas framework is collection of functions related to Database Manipulation, Images/Files Management, Paging, and Form Builder etc.
which looks like PHP Functions but have different syntax than default PHP functions. Other willing and efficient PHP programmers can learn and practice these functions/framework within 2-4 days.
Notes: In no event, Hookninjas.com shall be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental,consequential or special damages arising out of the operation of or inability to operate these Web pages or website, even if Hookninjas.com has been advised of the possibility of such damages. Despite the best efforts of Hookninjas.com, errors in web page information may occur. At no time will Hookninjas.com be held responsible for accidentally including erroneous information, extending beyond correcting the error.
Should Hookninjas.com waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Hookninjas.com to waive the same clause on any other occasion. By agreeing to these terms and conditions, your statutory rights are not affected.
Hookninjas.com reserves the right to change or modify any of these terms or conditions at any time, but agreements signed prior to the updates in this agreement remains unaffected. Please feel free to contact us for more info/clarification about any of the terms and conditions mentioned above.